At Ormea Studio, each piece is made to order with care and attention to detail.
If you are not fully satisfied with your purchase, please review the return and refund conditions below.

1. Returns

You may request a return within 15 days of receipt, calculated from the delivery date indicated by the carrier.

Returns are accepted including made-to-order and customized items (such as color or size variations), under the following conditions:

• The item must be unused, undamaged, and in its original condition

• The item must be returned in its original packaging

Return shipping costs are at the customer’s expense.

2. How to Request a Return

Before sending any item back, you must contact us to request a return:

Email: contact@ormeastudio.com
WhatsApp: via our website contact link

Once your request is approved, we will provide return instructions.

3. Refunds & Exchanges

Once the returned item has been received and inspected, you may choose between:

• A refund, issued to the original payment method

• An exchange, according to your preference

If a refund is approved:

• The refund will be processed after inspection

• Processing times may vary depending on your payment provider

Original shipping fees are non-refundable, except in cases of error on our part.

4. Non-Eligible Returns

Returns may be refused if:

• The return request is made after the 15-day period

• The item shows signs of use, damage, or improper handling

• The item is not returned in its original condition or packaging

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery, including clear photos of the issue.

We will assess the situation and offer an appropriate solution (replacement, exchange, or refund).

6. Contact

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: contact@ormeastudio.com
WhatsApp: via our website contact link

Return & Refund Policy