Welcome to the Ormea Studio Help Center.
Here you’ll find answers to the most common questions regarding orders, shipping, returns, and product care.

If you need further assistance, our team is always happy to help.

Orders

Can I modify or cancel my order?
As our products are made to order, we begin processing shortly after purchase.
Please contact us as soon as possible if you need to make a change. We will do our best to assist, depending on the order status.

Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email with your order details.

Shipping

Where do you ship?
We ship to Europe, the United Kingdom, the United States, and selected international destinations.
Available shipping options are displayed at checkout.

How long does delivery take?
Orders are processed within 2–5 business days.
Estimated delivery times vary by destination and are detailed in our Shipping Policy.

Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number by email.

Returns & Refunds

Can I return a made-to-order item?
Yes. Returns are accepted within 15 days of delivery, including made-to-order and customized items, provided they are returned in original condition.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer.

Full details are available in our Return & Refund Policy.

Products & Care

Are the products handmade or mass-produced?
Each Ormea Studio piece is made to order, ensuring careful production and attention to detail.

How should I care for my product?
We recommend gentle cleaning with a soft, dry cloth.
Avoid exposure to excessive heat, moisture, or direct sunlight for prolonged periods.

Payments

What payment methods do you accept?
We accept secure online payments through trusted third-party providers.
Payment options available will be displayed at checkout.

Is my payment information secure?
Yes. All payments are processed securely. Ormea Studio does not store credit card details.

Contact & Support

If you can’t find the answer you’re looking for, feel free to contact us:

Email: contact@ormeastudio.com
WhatsApp: via our website contact link

We aim to respond as quickly as possible during business hours.

Help Center